Two sides of the coin

From an Assessor ...

“I was able to cover most of this unit by observing the candidate taking a couple of his regular passengers to the shops and asking him some questions afterwards ... His customer service skills were outstanding ....”

From the same candidate ...

“I wasn’t aware I had completed this unit until Andrew told me, after we’d got back from the Hartlepool drop. I thought we’d just been chatting! ...”

A final comment from someone who has been a candidate and is now an assessor

“… after I’d completed the Road Passenger Vehicle Driving NVQ with Profound Services, I applied to work for the Company. Profound is now training me to become an assessor and I am looking forward to passing on my skills to other drivers…”

Comment from an operator

“.... one of our candidates had been really unsure at the start of the programme, but he enjoyed it so much he is now enrolled on another training programme to develop his skills even further ...”

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