Passenger Assistant Training Scheme

PATS is a modular training programme. This means that training is delivered in separate sections called modules which relate to the different aspects of the work you may do. For example, some of you may work with children, others with adults who have disabilities and so on.  These modules cover:

MODULE A - The role of the passenger assistant

MODULE B - Assisting passengers with disabilities

MODULE C1-Supervising children and young people with special needs

MODULE C2- Working with adults who require care and supervision

In addition to the above modules, we also provide training on a number of specialist topics, including:

MODULE D - Emergency aid

MODULE E - Manual handling

MODULE F - Safely managing challenging behaviour

PATS Objectives:

• Awareness of the legal, practical and safety issues surrounding the passenger assistant role
• Training on how to meet the specific needs of their passenger groups
• Be assessed to ensure skills are of an acceptable standard
• Receive a nationally recognised certificate accepted by PATS members across the country
• Compliance with local government guidelines

The benefits of PATS are:

• Helping you to improve your passengers comfort
• Compliance with local government guidelines
• Increases your competitiveness when tendering for contracts
• Meeting your legal and contractual obligations
• Enhance the image and reputation of your organisation
• Developing additional skills and a wider knowledge of your work

PATS Certificates:

All Passenger Assistants who attend and satisfactorily complete training under PATS gain a certificate. Certificates show which parts of PATS training have been completed.

Delivery of this programme is 'flexible' to meet business needs and is therefore delivered at a location and time to suit you.